Please read the following carefully. Your use of the www.frenchgourmetconfectionery.co.uk web site and purchase of the sweets (or services) on it means that you agree to the following terms and conditions.

 

SHOPPING WITH FRENCHGOURMETCONFECTIONERY.CO.UK

You can order products online via this website.

When you place an order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.

When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Either the product is available and the details of the order are correct we send you an email which will specify delivery details and confirm the price of the products purchased, nor if the product is not available we will also let you know by email.

All new orders are treated individually.

Frenchgourmetconfectionery.co.uk may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

 

PRICE

The price for each product is presented on Frenchgourmetconfectionery.co.uk and includes V.A.T at 20%.

We always try to make sure that the prices on Frenchgourmetconfectionery.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. In a row if an order is cancelled, any payment made for the products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your payment details, based on the size of your order and the delivery address you specify before. 

Prices are quoted on Frenchgourmetconfectinery.co.uk in UK pounds. Frenchgourmetconfectionery.co.uk cannot be held responsible for any loss due to exchange rate fluctuations.


Sorry, for the Non-EU customers but they can't place an order on frecnhgourmetconfectionery.co.uk.
 

 

PAYMENT

You must pay for your order before it is delivered and you can do so by credit or debit card (via the website), cheque or Paypal.

To ensure that shopping online is secure, your credit/debit card details are highly encrypted to minimise the possibility of someone being able to read them as they are sent over on the Internet.

Your debit/credit card company may also do security checks to confirm it is you making the order.



Cheque order

You may pay by cheque if you wish.

Please make cheques payable to "Les Bonnes Choses Sarl" and remember to include postage. Please also send us your order number, and delivery address. Your order will be processed once your cheque has cleared.



AVAILABILITY

We try to keep Frenchgourmetconfectionery.co.uk as up to date as possible but, due to the nature and limited availability of the traditional and old-fashioned sweets that we sell, we cannot guarantee that particular product will always be available due to the rarity of some products. If we can't supply a candy we reserve the right to replace it with an alternative sweet. We may also offer you the option of having the product sent to you as a back order or, alternatively, we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a sweet you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.



DELIVERY

Frenchgourmetconfectionery.co.uk delivers to destinations inside the EU. We can not send to others because countries we are unable to obtain product liability insurance cover for these countries.

You will be notified of the delivery costs automatically before you submit your payment details.

EU orders are send by Colissimo Expert International. Our couriers require a signature, so please specify an address where someone will be able to sign for your products.

We will make every effort to deliver within the time stated on Frenchgourmetconfectionery.co.uk but we will not be liable for any loss caused to you by late delivery. If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid.

Please order from Frenchgourmetconfectionery.co.uk with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Frenchgourmetconfectionery.co.uk cannot be responsible for this.

This does not affect your statutory rights as a consumer.


COPYRIGHT AND TRADE MARKS

Frenchgourmetconfectionery.co.uk does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in Frenchgourmetconfectionery.co.uk and the content of all the software, web site and pages relating to the Frenchgourmetconfectionery.co.uk web site is owned by, or licensed to Frenchgourmetconfectionery.co.uk, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of Frenchgourmetconfectionery.co.uk, all photographs on it and its marketing materials.

You may use Frenchgourmetconfectionery.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of Frenchgourmetconfectionery.co.uk for the sole purpose of placing orders. The materials on Frenchgourmetconfectionery.co.uk may not be used for any other purpose.

Frenchgourmetconfectionery.co.uk and our logos are trade names or trade marks of Frenchgourmetconfectionery.co.uk and may not be used by anyone else without our express permission. However, Frenchgourmetconfectionery.co.uk does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Frenchgourmetconfectionery.co.uk belong to their respective owners.


Privacy and Data Policy

Frenchgourmetconfectionery.co.uk makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

When you place an order, we may ask you for certain information and you may submit personal data to Frenchgourmetconfectionery.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

  • process your order;
  • provide you with an up to date, efficient, and reliable service;
  • help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
  • open and run your account;
  • administer your personal account;
  • provide a more personal shopping experience.


By making an order and submitting your data you agree to this use.


From time to time we also monitor and record telephone calls for training purposes and to improve the service to you. We will never collect sensitive information about you without your explicit consent.
 


Marketing Communications

If you have used the Frenchgourmetconfectionery.co.uk web site before or have ordered products from Frechgourmetconfectionery.co.uk before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to.

If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us or other reputable companies to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on Frenchgourmetconfectionery.co.uk.

We do not sell, trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies in European Union who may have interesting offers and information for you.

Frenchgourmetconfectionery.co.uk will not pass your information on to anyone unless you give us your consent, or unless we have it already.


COOKIES

In order to improve our service and Frenchgourmetconfectionery.co.uk we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity is recorded on your hard drive and used by us to improve frenchgourmetconfectioneery.co.uk and the sweets and services available to you.

If you do not wish for us to use cookies when you use Frenchgourmetconfectionery.co.uk please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.


YOUR PRIVACY

Frenchgourmetconfectionery.co.uk still not registered with the Information Commissioner in accordance with the Data Protection Act 1998.

If you have any questions or comments about privacy or the Frenchgourmetconfectionery.co.uk privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Frenchgourmetconfectionery.co.uk has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on (+33) 6 08 89 04 96) or email (at christophe@frenchgourmetconfectionery.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.


REFUNDS

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible.


Unwanted products

Our policy is to ensure that you are satisfied every time you place an order with Frenchgourmetconfectionery.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 2 days in unused condition and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product.
We will make the refund directly within 30 days once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will have to pay for the return postage of the products.

This does not affect your Statutory Rights.

 

Please contact us by telephone (on +33 (0)6 08 89 04 96) or email christophe@frenchgourmetconfectionery.co.uk to inform us of your wish to return products, and we will inform you how to return it back. You will be responsible for the returned products until they reach us.



FRENCHGOURMETCONFECTIONERY.CO.UK RESPONSIBILITIES

Every text and phot submitted on Frenchgourmetconfectionery.co.uk has an informational value but not a contractual one.

Our website contains links to other websites which are not under the control of and are not maintained by us and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Frenchgourmetconfectionery.co.uk's liability for death or personal injury resulting from its negligence nor any fraudulent representation.

Frenchgourmetconfectionery.co.uk is not involved in the manufacture of products. Where we state information as to the contents of the sweets (e.g. whether they contain sugar, gluten or gelatine) we reproduce wherever possible the information provided by the manufacturer. We do not guarantee the accuracy of this information.



GENERAL

Frenchgourmetconfectionery.co.uk may change a part of Frenchgourmetconfectionery.co.uk, or may refuse you access to the web site at any time if we consider it necessary.

Frenchgourmetconfectionery.co.uk acts as principal on its own account and not as agent for you or any other person.

These Terms constitute the full agreement between you and Frenchgourmetconfectionery.co.uk and may only be amended in writing. Since we are principally aiming Frenchgourmetconfectionery.co.uk at France and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).



CONTACTING FRENCHGOURMETCONFECTIONERY.CO.UK

If you would like help when ordering, information about a sweet, a request for a candy or any other service, or if you would just like to provide us with feedback on our service, please email us at christophe@frenchgourmetconfectionery.co.uk.

You can also contact us:
By post at Les Bonnes Choses Sarl , 1599 Route des Andelys 76520 La Neuville Chant d'Oisel France;
By phone on +33 (0)6 08 89 04 96