DELIVERY INFORMATION

Introduction

Frenchgourmetconfectionery.co.uk was created so our British friends could sample excellent sweets without having to go on a road trip across Europe. We send our sweet delicacies from Rouen, the capital of Normandy.

Frenchgourmetconfectionery is the English transposition of Sucreetfruit.com a website selling quality sweets. An English friend who is also an excellent photographer is helping us with its translation.

Do not hesitate to share your comments. We are always seeking to improve, whether it is relating to sweets or customer service.

And finally, remembering to group your purchases with your nearest and dearest will help save on postage.

Where can I ship?

Frenchgourmetconfectionnery.co.uk delivers to destinations inside and outside France, in other words, you can order from every European country. Your sweet delivery will take place as far as we will receive the payment validation of the order.

If you have any doubt about your destination, and if you want to know it we can ship to you, just send us an email to Christophe@frenchgourmetconfectionery.co.uk and we will let you know as soon as possible.



What about the shipping delay?

Usually shipping delays is about day +3/4 thanks to Colissimo Expert International. You will have one more day if you order a Saturday or Sunday or a public holiday day also.



How much is shipping?

You can see the estimated cost of shipping your order on the shopping cart page during the order process (step number 4).

You will also be notified of the delivery costs on the shipping page before you submit your payment details. It is here that you can also select your desired shipping method.

For some destinations, the delivery may be subject to local import taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Frenchgourmetconfectionnery.co.uk is not responsible for them.

Moreover do not hesitate to contact us if you would like to order a large amount of candy.



How will we send your order?

We want to save the environment, so that we chose ‚ÄúColissimo Expert international‚ÄĚ because this company has a strong action to offset the carbon, recycler cardboards, etc ... see on its website (>)!

Every order is send by Colissimo Expert International. Our couriers require a signature, so please specify an address where someone will be able to sign your products.

We will make every effort to deliver within the time stated on frenchgourmetconfectionery.com but we will not be liable for any loss caused to you by late delivery.

If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid.

Please try to order from frenchgourmetconfectionery.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as from frenchgourmetconfectionery.com cannot be responsible for this.

This does not affect your statutory rights as a consumer.



Information for delivery

Information you will give us when you order committed you. If you have made a mistake in the address or in any other given information frenchgourmetconfectionery.com cannot be responsible of the delivery failure. Orders are shipped once in one place.

The delivery takes place at the client's house or to any other address indicated when ordering. If you wish 2 places of delivery, you must place 2 orders. If your order is to be delivered for a person in a hospital, a hotel, thank you to provide all the information that will ensure an efficient shipping: the person's name, room number, etc. ...

For availability reasons, weight or volume, an order can be delivered by several times to the customer.

You must check the package upon arrival.


How to follow the delivery of my package?

The method of delivery of confectioneries that we propose allows the tracking of the package by going to this website (>) by typing the number of your package. Click here to track your candy deliver!